To Our Valued Customers

Bow Valley Kitchens Ltd. we appreciate our customers very much and we strive to provide products of the best possible value as well as the best service available in Calgary and the Bow Valley. Our hope is that you will greatly enjoy the use of our products. If at any time you have any questions about these products please feel free to call us. We will be happy to assist.

If ever there is a need for hinge adjustment, you will find that the center, main screw (it may be behind the manufacturer’s plate) will usually be the only one you’ll need to adjust.

Cabinet Warranty

BVK-August-15-2013-2000-3-(1)Our warranty only covers products and materials supplied by  our cabinet suppliers to the original purchaser or homeowner. We warrant our installations for a period of 1 year and we warrant our products to be free from defects in material and workmanship for a period of 3 years.  This is a limited warranty that applies only to the repair and replacement of defective parts and materials. This warranty does not apply to any wood products shipped unfinished, or when there has been misuse, abuse, or neglect. It also does not include issues related to the natural tendencies of wood itself (see below)  or by environmental conditions which are out of our control (e.g. warping, expansion or contraction caused by humidity changes). Service charges may apply on non-warranty service calls.

Wood & Stain Characteristics

Paint Finishes

The painted finishes are applied to solid wood and veneer finishes. Oak, for example, is an open or coarse grain wood.  The grain will ‘telegraph’ or show visibly throughout the finish. Maple, for example, is a close or fine grain wood. Some ‘telegraphing’ will occur, though the effect will be subtle.

Joint Fractures

Since wood is a product that is in a constant state of expansion and contraction, hairline fractures may very soon be noticeable at joints. These hairline cracks will not weaken the finish.

Stained Hardwoods

Some trees vary in color from shades of white, pink, green, gray, and black. Some have even grain patterns; others can be quite wild. Some have worm track, pitch marks, and mineral streaks. Some absorb stain readily; others practically refuse to absorb. As time passes some woods tend to get darker and others considerably darker (especially Cherry and Pine).

Our suppliers use only the finest kiln-dried hardwoods available. Since no two pieces of wood are exactly the same, there may be slight variations in color. The differences in the grain and patterns add to the natural beauty that solid woods and veneers give. All hardwoods may contain some pin knots. Cherry and Maple, for example, occasionally have mineral streaks that could be darker when stained.

Distressed and Cottage Finishes

All natural characteristics of Distressed and Cottage finishes may be represented in this product which includes the following character marks: Splits; Mineral streaks; Open knots; Sapwood; Pitch marks; Worm holes; Lineal character marks.

It is characteristic of a handcrafted distressed product to have variations occur in the amount of distressing. Our stained distressed product will have more blackish hang-up occurring in the rough and heavily distressed areas. There may also be some differences in color from door to door. These variations in color and distressing add to the natural beauty and appearance of the product.

As the purchaser of a handcrafted wood product we want you to be informed of the above-noted characteristics.  We cannot produce our products without them.

We trust that your home will be a great blessing to you!  May the years you live in this house be rich with joy and peace.